Shipping Policy

Shipping Policy — Moonvine

1. Introduction

This Shipping Policy explains how orders are processed, packed, shipped, and delivered on moonvine.in.
By placing an order with Moonvine, customers agree to the terms mentioned in this policy.

2. Shipping Locations

Moonvine ships orders to all major cities and states across India.
Delivery to remote or restricted locations may take longer or may not be available.

3. Order Processing Time

  • Order processing time is 1–2 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • If any product is out of stock, Moonvine will notify the customer via email or phone.

4. Shipping Partners

Moonvine uses trusted courier services and logistics partners such as:

  • Delhivery

  • Blue Dart

  • Ekart

  • Shadowfax

  • India Post

(All partners may vary based on location and availability.)

5. Estimated Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 2–4 business days

  • Non-Metro Cities: 3–7 business days

  • Remote Areas: 7–10 business days

Delivery time may vary due to weather, strikes, courier delays, or festive seasons.

6. Shipping Charges

  • Shipping charges (if applicable) are shown during checkout.

  • Free shipping may be offered on selected items or above a minimum order value.

  • Cash-on-Delivery (COD) charges may apply if the COD option is available.

7. Order Tracking

  • Once an order is shipped, customers receive a tracking ID via email or SMS.

  • The tracking ID can be used to monitor delivery status on the courier partner’s website.

8. Delivery Attempts

  • Courier partners usually make 2–3 delivery attempts.

  • If the customer is unavailable, the courier may contact through phone or SMS.

  • If delivery fails after multiple attempts, the order may be returned to Moonvine’s facility.

9. Incorrect Address or Contact Details

Moonvine is not responsible for:

  • Delays caused by incorrect or incomplete address

  • Invalid phone numbers

  • Customer unavailability

Additional delivery or re-shipping charges may apply in such cases.

10. Damaged Package on Delivery

If a package appears damaged or tampered:

  • Customers should refuse to accept the package

  • Customers must inform Moonvine within 24 hours at:
    [email protected]

Moonvine will review the case and arrange a replacement or refund.

11. Lost or Delayed Shipment

If a shipment is lost or delayed beyond normal timelines:

  • Moonvine will coordinate with the courier service

  • Customers may receive a replacement or a refund depending on the investigation results

12. Delivery Restrictions

Certain products may not be deliverable to:

  • Remote or restricted PIN codes

  • Military or protected zones

  • Courier blacklist areas

In such cases, Moonvine will contact the customer for an alternative solution.

13. International Shipping

Currently, Moonvine ships only within India.
International shipping is not available at this time.

14. Contact Information

For questions related to shipping, tracking, or delivery issues, customers may contact:

Email: [email protected]

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